Patient Experience
Our teams are committed to providing a compassionate and supportive environment focused on your recovery goals and empowering you to achieve your highest level of independence.
Providing the Most Optimal Setting for Rehabilitation and Recovery
To achieve this goal, we offer the following amenities:
- 40 private, luxurious rooms with guest accommodations
- Spacious rooms to allow for dialysis treatments
- Adaptive kitchen to stimulate re-learning of daily living skills
- Day rooms designed for patients and their families to gather and support one another
- Transition apartment where patients can practice their independence before going home
- Outdoor therapeutic garden and training area designed to promote safe community re-entry
- Flat-screen TVs
- Complimentary Wi-Fi
- Designated meditation room
While visiting or staying with us, it is important to note the following guidelines that ensure the comfort of everyone in the hospital:
Cafeteria
Our patients are provided meals approved for their unique health conditions by a team of health care professionals and prepared with each patient’s treatment and recovery in mind. Visitors to the hospital may purchase snacks or hot meals in the cafeteria, located on the ground level.
Cell Phone/Telephone
Patients and visitors may quietly use personal cellular phones inside the hospital so long as the devices do not interfere with patient privacy or the hospital’s healing environment. A telephone is located in each patient’s room.
Flower and Balloon Information
We restrict plants and flowers in patient-care areas where patients are highly immunosuppressed such as those with cancer or who are recovering from a transplant. Latex balloons are not permitted.
Healing Environment
The patient rooms are designed to improve the outcomes of our patients and are supported by our model of care. Our location provides a view of a pond that animals explore and natural light to brighten up the building. We have positive distractions, including art from Wisconsin artists, that try to give a calm presence to our patients.
Parking
Free parking is provided for patients and visitors in parking lots on the hospital campus.
Pastoral/Spiritual Care
Case Management can connect patients with spiritual resources.
Visiting Hours
Regular visiting hours are generally from 10 a.m. to 8 p.m. daily.
Children under 12 should be accompanied by an adult when visiting the hospital.
Visitors may be required to follow certain procedures, depending on the patient's condition. The nurse staff will provide specific instructions for visiting these patients.
Wi-Fi
Complimentary Wi-Fi is available for all patients and families. Users should note the connection is not encrypted and that users assume all responsibility for access.