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Patient Experience
Patient Experience
We aim to provide the most optimal setting for rehabilitation and recovery. To achieve this goal, we offer the following amenities:
- 40 private, luxurious rooms with guest accommodations
- Spacious rooms to allow for dialysis treatments
- Adaptive kitchen to stimulate re-learning of daily living skills
- Day rooms designed for patients and their families to gather and support one another
- Transition apartment where patients can practice their independence before going home
- Outdoor therapeutic garden and training area designed to promote safe community re-entry
- Flat-screen TVs
- Complimentary Wi-Fi
- Designated meditation room
While visiting or staying with us, it is important to note the following guidelines that ensure the comfort of everyone in the hospital:
Healing Environment
The patient rooms are designed to improve the outcome of our patients supported by our model of care. Our location provides a view of a pond that animals explore and natural light to brighten up the building. We have positive distractions, including art from Wisconsin artists, that try to give a calm presence to our patients.
Cell Phone/Telephone
Patients and visitors may quietly use personal cellular phones inside the hospital so long as the devices do not interfere with patient privacy or the hospital’s healing environment. A telephone is located in each patient’s room.
Cafeteria
During the COVID-19 pandemic, patients eating in the dining room has been suspended until further notice. This is for the safety of our patients.
Parking
Free parking is provided for patients and visitors in parking lots on the hospital campus.
Flower and Balloon Information
We may restrict plants and flowers in patient-care areas where patients are highly immunosuppressed such as those with cancer or who are recovering from a transplant. Latex balloons are not permitted.
Pastoral/Spiritual Care
Case Management can connect patient with spiritual resources.
Wi-Fi
Complimentary Wi-Fi is available for all patients and families. Users should note the connection is not encrypted and users assume all responsibility for access.